寄り添う気持ち

「寄り添う気持ち」 こんにちは。楽々園店事務の村上です。

梅雨も明けて、暑さが厳しい季節となりましたが、皆さんいかがお過ごしでしょうか。

こまめな水分補給をとるなど、熱中症には十分気をつけてくださいね。

 

さて、私も楽々園店で働きはじめて2年半が経ちました。

働きはじめたころは私の緊張感が伝わってしまうのか、患者様がお話してくださることは少なかったのですが、最近では「暑いね」などとよく声をかけていただきます。

楽々園店はしみず薬局の中でもたくさんの患者様がいらっしゃいます。

混んでいる時も多く、1人1人の患者様に十分な対応ができない時もあります。

そこで、いつも買われるお気にいりの商品をきらさないようにしよう、今日は付き添いの方がいないのでタクシーがいるか聞いてみよう、あの時あんな話をしていたから合いそうな商品を入れてみよう、など実際に話をしていない患者様にも誰もがスムーズに対応できるよう準備をしておくことが必要で、スタッフ間で情報を共有し合っています。

こちらの対応で患者様、お客様に喜んでいただけたらとても嬉しいですが、時には良かれと思ってやったことが裏目に出たり、特に意識せずにしたことが想像以上に喜ばれたりと色々なことが起こります。

その度に自分の価値観で行動してはいけないなと感じます。

患者様が本当は何を求めているかを感じ取り、さりげなくサポートすることで信頼していただけるように努力していきます。

そのために小さなことでも患者様の情報を取り入れること、それを活かして患者様に寄り添った対応を丁寧に積み重ねていくことが私のプロ意識です。

今日は混んでいるから、なんて思わず、自分に厳しく、笑顔で患者様と向き合っていきたいです。

次は、いつも笑顔が素敵な本店森田さんです。よろしくお願いします。  

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コメント: 20
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